1. General

1.1. In this agreement of using our Services, as the terms and conditions are stated, Kidibliss Pte Ltd and its affiliates (including all of its subsidiaries, brands, related and/or associated companies/brands) are collectively referred to as “we”, “us”, “our”. “You”, “your” will be referred to individuals accessing and using our Services provided by Kidibliss Pte Ltd.

1.2. Access to and use of this website and the Services available through this website are subject to the following Terms and Conditions. By using this website to book our Services (referring to all the services provided by us, including but not limited to Corporate Childminding, On-demand Kid Care, Advance Nanny Care, Enrichment), you are accepting and agreeing to all of the Terms and Conditions, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.

2. Our Services

2.1. On-demand Kid Care Services

2.1.1. Should there be any other family members at home, coming home or visiting when our staff is around, kindly inform us in advance.

2.1.2. Should you have any pets at home, please kindly put them away if possible.

2.1.3. As all our staff are females, please ensure that all males in the house (if any) are fully dressed.

2.1.4. Please kindly be back by the allocated timing as there will be penalty charged for latecoming. The latecoming rate is charged by per hour of service booked. 

2.1.5. Our staff are only responsible for the care of your child(ren). Kindly refrain from asking our staff to perform any duty that has not been previously agreed upon.

2.1.6 In view of a request for staff replacement, we may find an available staff to replace the current staff.

2.1.7. If we fail to find a replacement staff, we will proceed to process a full refund to you.

2.2. Advance Nanny Care @ Customer’s house

2.2.1. Should there be any other family members at home, coming home or visiting when our nanny is around, kindly inform us in advance.

2.2.2. Should you have any pets at home, please kindly put them away if possible.

2.2.3. As all our staff are females, please ensure that all males in the house (if any) are fully dressed.

2.2.4. Please kindly be back by the allocated timing as there will be penalty charged for late-coming. The late-coming rate is charged by per hour of service booked. 

2.2.5. Please only require our nanny to only perform the duties as agreed before the start of booking. Kindly refrain from asking our nanny to perform any duty that has not been previously agreed upon.

2.2.6. An initial payment of $30 is required to process the booking as an administrative charge and is non-refundable.

2.2.7. At least 1 week notice shall be given when the service needs to cease.

2.2.8. In view of a request for a one-time nanny replacement, we will find an available nanny to replace the current nanny without an administrative charge. Thereafter, an initial payment of $30 is required for a nanny replacement as an administrative charge and is non-refundable.

2.2.9. Should you be unable to continue the booking under this service due to any circumstances on your end, the fee paid for this service is non-refundable.

2.3. Advance Nanny Care @ Nanny’s house

2.3.1 Make sure you provide the necessary items for our nanny to care for your child (ren).

2.3.2 Kindly pick your child(ren) up by the allocated timing as there will be penalty charged for latecoming. The latecoming rate is charged by per hour of service booked. 

2.3.3. An initial payment of $30 is required to process the booking as an administrative charge and is non-refundable.

2.3.4. At least 1 week notice shall be given when the service needs to cease.

2.3.5. In view of a request for a one-time nanny replacement, we will find an available nanny to replace the current nanny without an administrative charge. Thereafter, an initial payment of $30 is required for a nanny replacement as an administrative charge and is non-refundable.

2.3.6. Should you be unable to continue the booking under this service due to any circumstances on your end, the fee paid for this service is non-refundable.

2.4. Corporate Childminding Service

2.4.1 This service is only applicable for our corporate partners and public organisations. Please select other Kid Care Services for the general public.

2.5. Home Tuition and Piano Lessons

2.5.1. The fee for the above services is accurate at the point of booking in the app. 

2.5.2. The number of lessons is once per week. 

2.5.3. Subsequent lessons can be arranged directly with the tutors/teachers after 4 weeks of lessons.

3. Our Staff

3.1. Our staff main responsibility is to care for the children’s needs and engage them in meaningful activities within a safe and secure environment.

3.2. The safety and security of our staff and the children under their care is the utmost importance.

3.3. In caring for your child(ren) in their very best, they endeavour to be responsive and attentive to the needs of the children, use appropriate materials and activities to engage them so that they are meaningfully occupied.

3.4. They will be vigilant, keeping close supervision on the child(ren) to minimize accidents of any kind. 

3.5. Under unforeseen circumstances that incidents do happen or your child(ren) fall sick, you will be updated as soon as practicable.

3.6 You are not permitted to request for the personal data and mobile numbers of our staff unless it is agreed by us.

3.7 You shall not approach our staff and engage them on a private personal arrangement as such arrangements are regarded as unauthorised transactions.

4. Disclaimer

4.1. Kidibliss commits in bringing you quality services. We conducts interviews, checks and visits on all our staff.

4.2. As we take reasonable precautions to ensure the safety of the child(ren), you hereby release us from all liability for personal injury, loss or damage to property or any loss or damage of any kind whatsoever which might be sustained by the child(ren) in undertaking any activity or during the service provided by our staff. 

4.3. If your child(ren) has allergy of any kind, it is your duty to alert our staff of their condition in your booking or in writing.

5. Services Fees and Payment

5.1. All of our fees stated on our website are in Singapore Dollars. Bank transfer and PayNow will be used for payments. For other payment mode by Overseas or Local Debit/Credit cards, contact us to issue you a payment gateway link.

5.2. The fees stated on website, which require advance payment, are the nett amount to pay. As the fees of our services are based on demand, on days where there are more bookings, it will be more expensive than days where there is fewer bookings. 

5.3. There will be a latecoming charge of an hour of service if you are not home or have yet to pick up your child from nanny’s place after 10 minutes past your booking end time. We would like to advise you to be home 10 minutes earlier before your booking end time to ensure smooth handover after the service has been rendered.

5.4 If you need to extend the service, you must contact us to pay the top up fee. We will inform you the top up fee in advance.

6. Cancellation

6.1. The customer can cancel their booking with at least a 24-hour notice before the start time of the service by email or whatsapp with the Booking Order number indicated.  

6.2. For Advance Nanny Care services, the administrative charges of $30 is non-refundable even though you cancel the booking.

6.3. In the event of unforeseen circumstances that our staff is unavailable 1 hour before the start time of the service that you have paid in advance, we will inform you via whatsapp and take measures for another staff to attend to your booking.

6.4. In the event that we cancel the booking on our part, we will inform you by email and whatsapp to process the refund immediately.

7. Acknowledgement

7.1. By using any of our Services, you are consenting to our Terms and Conditions.

Updated on 21 February 2024